Frequently Asked Questions
Where are you located?
Pure Heart Collective is an Australian owned store based in Regional Victoria.
How much is shipping and how long does delivery take?
We offer fast, free shipping Australia-wide on every order.
Most orders arrive within 3–10 business days, depending on the product and delivery location.
Do you ship internationally?
We currently ship within Australia only.
What is your refund policy?
We offer a 30-Day Money Back Guarantee on eligible purchases. For full details, please see our Returns & Refunds Policy.
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
You can also track your delivery through the Track Your Order page on our website.