Frequently Asked Questions
Will this case fit my Pure Heart Multistyler and all of the attachments?
Absolutely! The case has been custom-designed to fit the main multistyler wand and every single styling attachment beautifully, leaving zero wasted space. Everything has its own perfect, designated home.
Is this a hard, rigid box or a flexible travel case?
It’s the ultimate balance of style and function. It is not a clunky, rigid hard-box that takes up massive space; instead, it is a sleek, flexible, and soft-structured case. This allows it to hold its elegant shape beautifully while easily adapting to fit inside a packed luggage case or sitting neatly on your bathroom vanity.
Will my attachments rattle around or get scratched inside the bag?
Not at all. The interior features dedicated, padded vertical slots. These snug pouches keep each attachment upright, separated, and securely locked in place so they never rub together or get damaged while you're on the move.
Can I hang the case up to save bench space?
Yes, you can! One of our absolute favorite design features is the built-in, heavy-duty hanging hook located at the top of the opening flap. You can hang it straight onto a bathroom towel rail, a door, or a hotel hook for instant, easy access to your styling tools without cluttering up the counter.
Is there extra storage for smaller hair accessories?
You bet! Built directly into the inside of the opening flap, you’ll find a secure, zippered mesh pocket. It's the perfect spot to tuck away your sectioning clips, hair ties, bobby pins, or styling manual so they don't get lost in the bottom of the bag.
How compact is it for travel? Will it take up my whole suitcase?
It is incredibly compact and space-efficient. The streamlined side profile gives you maximum organization with the smallest possible footprint, making it a total dream to slip into an overnight bag or a carry-on suitcase.
Does the case have a handle for easy carrying?
Yes. It features a wide, comfortable, and securely stitched top handle. It makes it effortless to pull out of a deep drawer, grab off a wardrobe shelf, or carry around with you on the go.
What are the dimensions of the case so I can check my luggage space?
The case is beautifully streamlined and compact, measuring exactly 31.5cm long x 14cm wide x 16.5cm high. Because it features a sleek, soft-structured design rather than a clunky, rigid plastic shell, it weighs next to nothing on its own and can easily slide into the corner of a carry-on bag or weekend suitcase without wasting a single millimeter of packing space.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at pureheartcollectiveco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.