Frequently Asked Questions
Will the Pure Heart Multistyler and all attachments fit inside this case?
Absolutely! This carry case was specifically engineered as the ultimate companion for your Pure Heart Multistyler. The main compartment features four dedicated padded slots designed to snugly hold your main wand, both curling barrels, and your styling brushes.
Is there extra space for my other hair accessories?
Yes, there is plenty of room to keep your routine together. Beyond the main padded slots, the case features one large zippered mesh pocket that is perfect for securing your hair clips, styling serums, and hairsprays right where you can see them.
Is it hard to learn how to use?
Not at all! We designed this with a simple "click and style" system so you don't need to be a professional hairdresser to get great results. It does most of the heavy lifting for you, and the airflow helps guide your hair into place. It might take one or two goes to find your rhythm, but it is much faster and easier than fumbling with traditional curling irons or wands.
Do I use it on wet or dry hair?
For the best results, you want your hair to be about 80% dry before you start styling. Use the dryer attachment to quickly rough-dry your hair first, leaving it just slightly damp to the touch. This allows the airflow to set your style perfectly as it finishes the drying process, which is the secret to getting that bouncy salon look that stays in place all day.
Do the curls actually last?
They certainly do! Styling with airflow creates a more natural, bouncy curl that holds its shape well. For a finish that lasts even longer, we recommend using the "cool air" setting for a few seconds at the end of each curl to set the hair before releasing it from the barrel.
Why are there two different curling barrels?
We’ve included two barrels so you can easily style both sides of your head. One barrel is designed to curl your hair clockwise and the other anti-clockwise. This ensures your curls always flow away from your face for that natural, professional look. They are super easy to swap out with a simple click, making your styling routine much faster and more organized.
How long will it take to style my hair?
Because this tool styles while it dries, you are essentially combining two steps into one. Most customers find they can get a full salon-quality look in about 10 to 15 minutes once they get the hang of it. It is a massive time-saver for busy mornings.
Does it work on short hair?
Yes. While the curling barrels work best on hair with a bit of length to wrap around, the smoothing brush and round volumizing brush are fantastic for adding lift, shape, and shine to shorter styles. It is a great way to get a polished look regardless of your hair length.
Is the tool heavy to hold?
Not at all. We know that styling your own hair can be a workout, so we made the Pure Heart Multistyler lightweight and ergonomic. It is easy to maneuver and comfortable to hold, even if you have a lot of hair to get through.
What comes in this Multistyler set?
Your Pure Heart 5 in 1 Multistyler kit includes the main power base and five professional-grade attachments: a high-speed drying nozzle, two 30mm curling barrels (left and right), a smoothing brush for a sleek finish, and a round volumizing brush for that classic blowout look.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at pureheartcollectiveco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.